Booking and Cancellations

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How to Schedule Appointments

Request an appointment online on the booking page, or call/ text me at 406-223-3136, or email at julieherronstylist@gmail.com.

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Cancellations/ Rescheduling

If, for some reason, you need to cancel or reschedule your appointment, please let me know as soon as you can.  Cancellations or rescheduling within 48 hours of appointment time will be subject to up to 50% cancellation fee, enforced at my discretion.  If I can fill the spot, no charge.  Cancellation fees will need to be paid before booking your next service.

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No-Shows

Clients who fail to show up for a scheduled appointment without notice may be charged a 50% cancellation fee, payable before booking a future appointment.

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Client Responsibilities

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Late Arrivals

Generally, I run my schedule right on time.  As a courtesy to clients scheduled after you, please try to arrive on time for your scheduled appointment.  If you are running late, please let me know so that I can plan accordingly.  Depending on how late you'll be, we may need to skip part of your service to fit within the remaining time frame, or reschedule.  If rescheduling is necessary, the cancellation fee policy will apply.

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Color Consultations

I require a complimentary color consultation for all new color clients.  This is to ensure we are on the same page for what service is needed, how much time should be scheduled for the look you have in mind, and whether I'm the best stylist for you.  I may also take a test strand at the consultation to test hair strength and see expected lightening results (for blonding services).

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Health and Safety

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Allergies

Your health and safety in the salon are my top priority.  If you have allergies, sensitivities, or medical conditions that may affect your service, please let me know so that I can make any necessary adjustments.

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Illness

Because I work in close contact with dozens of clients every week, an illness for me has potential to get a lot of people sick and disrupt dozens of schedules, not just my own.  Any time I am ill enough to stay home, I will reschedule appointments.  If I am ill but feeling well enough to work, I will let my clients know, and give the option to mask up for the appointment, or reschedule.  If you are actively sick or have been recently exposed to a contagious virus/ bacterial infection (regardless of the illness), please let me know as soon as you can.  We will either need to mask up for the appointment, or reschedule.  

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Payments and Refunds

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Accepted Payment Methods

Cash, local check, debit, and credit card (Visa, Mastercard, Amex, Discover), tap-to-pay with Google Wallet or Apple Pay are all accepted.  In some instances, you can also pre-pay for your service via credit card online with an invoice.

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Deposits

For color appointments expected to last longer than 3 hours, I require a 50% booking deposit.  Acceptable payment methods are cash, local check, debit, and credit card (Visa, Mastercard, Amex, discover), tap-to-pay with Google Wallet or Apple Pay, or via credit card on an invoice.  Deposit monies will be applied to the total price of the service upon completion.

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​Service Adjustments

If you are not satisfied with your haircut or color service, please let me know within 7 days, so that I can get you in promptly for an adjustment.

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Retail Returns

If a purchased home-care product isn't working for you, a return or exchange may be accepted within 7 days of purchase.